Shipping policy

ALL INTERNATIONAL ORDERS MAY BE SUBJECTED TO CUSTOM/DUTY FEES (DOES NOT APPLY TO CUSTOMERS WITHIN USA AND CANADA). Please ensure all SHIPPING & BILLING information is correct. We are not responsible for the wrong information entered at checkout. If your package is lost or seized due to misinformation, we are not liable. We will happily re-ship your order with the correct shipping details for an additional $50 USD.

SHIPPING POLICY

All orders are processed within 7 to 21 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Due to the nature of our made-to-order products, you can expect a delay of up to 15 business days. We are not solely responsible for your parcel after it's departure from our fulfillment zone. If you have a lost package, we will help you track it down. However, we are not responsible for packages that are sitting at the postal office waiting for your collection. Postal offices usually discard items after a period of 2 WEEKS -1 MONTH if an item remains unclaimed. 

DOMESTIC SHIPPING RATES AND ESTIMATES (RESIDING INSIDE NORTH AMERICA)

Shipping charges for your order will be calculated and displayed at checkout.

**This is only an estimate, for an accurate calculation based on the weight of your parcel and the specific address, please view your shipping rates before checking out. 

Shipping option	Estimated delivery time	Price
Standard (0-1 kg)	3 to 9 business days	$15.00
Standard (2-3 kg)	3 to 9 business days	$20.00
Standard (4-6 kg)	3 to 9 business days	$40.00

EXPRESS RATES (RESIDING INSIDE NORTH AMERICA) 

Express charges will fluctuate depending on the weight of your parcel, the location of your address, as-well as the shipping time you decide to choose.

Please view your express rate at your check out page.

INTERNATIONAL SHIPPING (ALL ADDRESSES RESIDING OUTSIDE OF NORTH AMERICA)

We offer international shipping to the following countries: WORLDWIDE!

POSTAL FEES DO NOT INCLUDE ANY CUSTOM, DUTY AND OR VAT TAXES. 

NON RECEIVABLE ITEMS DUE TO UNPAID CUSTOM, DUTY AND OR VAT TAXES ARE NOT REFUNDABLE UPON ANY CIRCUMSTANCES. 

Shipping charges for your order will be calculated and displayed at checkout. 

**These are only estimates for shipping rates that will be applicable to your designated country. 

AUSTRALIA

Shipping option	Estimated delivery time	Price
Economy (0-1 kg)	10  to 60 business days	$40
Standard (2-3 kg)	10 to 60 business days	$55
Standard (4-6 kg)	10 to 60 business days	$75

ENGLAND

Shipping option	Estimated delivery time	Price
Economy (0-1 kg)	6 to 10 business days	$35
Standard (1-2 kg)	6 to 10 business days	$45
Standard (2-3 kg)	6 to 10 business days	$55

 

GERMANY

Shipping option	Estimated delivery time	Price
Economy (0-1 kg)	10  to 60 business days	$55
Standard (2-3 kg)	10 to 60 business days	$65
Standard (4-6 kg)	10 to 60 business days	$100

ITALY, NEW ZEALAND, SWITZERLAND 

Shipping option	Estimated delivery time	Price
UPS WORLDWIDE EXPRESS (0-1 kg)	2 to 10 business days	$85
UPS WORLDWIDE EXPRESS (1-3 kg)	2 to 10 business days	$100
UPS WORLDWIDE EXPRESS (4-6 kg)	2 to 10 business days	$125

REST OF THE WORLD

** PLEASE ENSURE FEES DO NOT INCLUDE ADDITIONAL DUTY/VAT TAXES THAT YOUR CUSTOM OFFICERS WILL IMPLY. PLEASE ENSURE YOU TRACK YOUR PARCEL AND PAY THE FEES AD REQUIRED. 

Shipping option	Estimated delivery time	Price
UPS WORLDWIDE EXPRESS (0-3 kg)	2 to 10 business days	$100
UPS WORLDWIDE EXPRESS (4-6 kg)	2 to 10 business days	$125

EXPRESS RATES (RESIDING OUTSIDE NORTH AMERICA) 

Express charges will fluctuate depending on the weight of your parcel, the location of your address, as-well as the shipping time you decide to choose.

Please view your express rate at your check out page.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Rude Authority. is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@rudeauthority.com with your name and order number, and we will look into it for you.

Track My Order Here.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges

To be eligible for a return, your item must be in a damaged condition upon arrival. Our items are created on a made-to-order basis. They are custom made specifically for you. We do not accept returns for items that have no defective or damaged issues.

To start a return, you can contact us at support@rudeauthority. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please refer to the section below to see if you are eligible for a return, 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@rudeauthority.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@rudeauthority.com